Support

We're here to help

Most questions are answered below. If you need a human, send us a message and we reply within one business day.

Billing, credits and purchases

Credits are added to your workspace as soon as a purchase is confirmed. On iOS and Android, purchases are handled by the App Store or Google Play — use Restore purchases on the Billing screen if a purchase does not appear.

Refund policy

Account, privacy and security

We store your account email, workspace content and usage data to run the service. You can export or delete your data at any time from Preferences.

Privacy policy

Delete my account and data

Request full deletion of your account, brands and generated assets. Deletion is permanent and completes within 30 days.

Request deletion

Getting started

Paste a website URL to import a brand, then generate on-brand images, video and copy. Guides cover brand books, drift alerts and client portals.

Read the guides

Contact the team

Include your account email and, if it's a purchase issue, the store receipt or order ID.

support@brandex.app