Refund Policy

Last updated: June 24, 2026

1. Merchant of Record

Billing for Brandex is processed by Polar.sh, our Merchant of Record. Polar handles invoicing, tax collection, and chargebacks. Your card statement will show Polar alongside the Brandex brand name.

2. Subscriptions

Monthly subscriptions (Pro, Business) are billed in advance and renew automatically. You may cancel any time from Billing; access continues until the end of the paid period. We do not pro-rate partial months.

3. Credit packs

One-time credit packs (Starter, Growth, Scale) are non-refundable once credits have been consumed. Unused credits from a pack are refundable within 14 days of purchase, pro-rated by unused balance.

4. Failed generations

Credits spent on generations that fail due to a Brandex or upstream provider error are automatically refunded to your workspace balance — no request needed.

5. EU / UK statutory rights

If you are a consumer in the EU or UK, you have a 14-day right of withdrawal for digital services purchased online, except where you have already consumed the service. Consuming credits or generating assets counts as consumption.

6. How to request a refund

Email support@brandex.app with your account email and the order ID from your Polar receipt. We respond within 3 business days.

7. Chargebacks

Please contact us before initiating a chargeback — most issues resolve faster directly. Chargeback abuse may result in account suspension.